Car Loans is committed to protecting the privacy of your information. We recognize that privacy is of utmost importance and operate our company with protecting your sensitive personal information in mind. This privacy policy (“Privacy Policy”) outlines the type of information we gather, its uses and steps we take to safeguard it.
Data Collection
The following principles apply to the personally identifying information we ask for and that you provide. Auto Loans collects personally identifying information from you including, but not limited to: Name, Last Name, Co-Applicant’s Name, City, State, Address, Zip Code, Work Phone, Home Phone, Loan Amount Desired, 1st Mortgage Balance, Current Interest Rate, whether your rate is Fixed or Adjustable, Current Payment, Are You Behind on Payments, Credit Rating, Place of Employment, Years Employed, Yearly Income, Best Time to Call, Loan Amount Desired, and E-mail Address when you:
- Apply for a mortgage loan
- Apply for an auto loan
- Contact Auto Loans with questions or comments
We retain the right to sell your personal information to trusted third-party companies as described later in this Privacy Policy. We treat all the information you provide to us as non-public.
Technical Data
We gather technical information about your machine through your web browser such as your IP address, operating system, browser type and referring URL. Our partners may also gather non-personally identifiable information about your machine via invisible “web beacons.”
Log Files
We gather certain information automatically and store it in log files, which contain information such as IP addresses, browser type, operating system, ISP, date/time stamps and referring pages. This information is used to track statistics and trends on an aggregate basis and does not identify individual users. We do not link this automatically collected data to personally identifiable information.
Cookies
A cookie is a small text file that is stored on a user’s computer for tracking purposes. We use persistent cookies to store a session ID to represent your machine during your first, and each subsequent visit to our web site. We use cookies to improve the quality of our service and to better understand how people interact with our web site. If you choose to disable cookies, you may still be able to access most of the Auto Loans web site. These cookies are not tied to your personal information.
Web Beacons
We employ a software technology called Web Beacons, also known as clear gifs, to gather aggregate, non-personally identifiable information through third party advertising agencies about our web site. Web beacons help us identify and track the performance of web pages on our site, therefore allowing us to measure the performance and quality of our web site.
Optional Information
When you access an Auto Loans web site, we may give you the option of submitting general information such as the type of home you own and your general credit rating, for purposes of providing financial products and services which may be of value to you.
Third-Party Information Sharing
Auto Loans is a leading financial services portal, committed to helping our users find the lowest-cost, most reputable mortgage, auto finance, credit, and insurance services available both offline and online. We have many satisfied customers throughout the nation.
As such, our business is to put auto dealers, auto finance, mortgage brokers and lenders in touch with you to fulfill this service. When applying for a loan on our site, you consent to being contacted by one or more auto dealers, insurance, mortgage brokers or lenders.
Auto Loans collects information from new and existing customers at various points throughout our web site. We may share this information to work with trusted third-party business partners who may contact you to subscribe to or use their products. We work with various trusted companies in the loan, insurance, and credit industries. Trusted companies are companies defined as adhering to our strict agreements and protect your personal information from distribution, loss, theft, and misuse.
I provide express consent to receive autodialed/prerecorded calls/texts or live agent calls regarding financial services or other credit related offers from V-P Marketing or one if its third-party lenders or affiliates at any number I have provided (consent to be contacted is not a condition to purchase services).
Opt-Out
Auto Loans provides users the ability to opt-out of receiving communications from us. If you wish to cease future communications or wish to no longer receive our services, you can opt out by sending an email to Auto Loans and enter opt-out in the subject of your e-mail.
To opt out of communications from the lender/broker assigned to provide the service you requested, please contact them directly.
Safeguarding Personal Information
Auto Loans uses advanced digital encryption and internal security measures to safeguard your personal information from loss, misuse alteration and destruction. We use the highest-grade 128-bit encryption of all submissions of sensitive data, to protect unauthorized parties from viewing or intercepting the data transmission. Only authorized employees of Auto Loans can access your personal information and can do so only on a “need-to-know” basis.
Data Retention
Auto Loans stores your information for no less than one year from the time of initial submission of personal information, as well as automated personal information we collect about you.
Contact for Privacy Related Issues
If you have any questions on our Privacy Policy or would like your previously submitted information modified or removed, you can contact us through the web or by sending e-mail to Customer Service at Auto Loans.
Privacy Policy Changes
This Privacy Policy may change, from time to time, due to changes on our web site, legal developments, business factors, and ever-changing technology. Notifications to changes of our Privacy Policy will be posted on our web site, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.
Disclosures of Personal Information
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our web site.
CONSENT FOR ELECTRONIC DOCUMENTS UNDER THE ELECTRONIC
SIGNATURES IN GLOBAL AND NATIONAL COMMERCE ACT
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting a credit application for an auto loan (“Application”) that may be submitted to Auto Loans. To continue this process, Get Auto Loans must provide you with certain disclosures, notices, information, and documents related to your application (“Documents”) electronically. This Consent for Electronic Documents informs you of your rights when receiving these Documents electronically. By agreeing to receive Electronic Documents, you acknowledge receipt of this Consent for Electronic Documents, and agree to the electronic delivery of such Documents via the internet to the e-mail address designated on your application. Please note that all loan packages are mailed via overnight delivery.
Hardware and Software Requirements
Before you decide to receive your Documents electronically, you must determine if you have the necessary hardware and software described below to access and retain these Documents electronically. To access your Documents, you will need an electronic mailing address, Adobe Acrobat Reader, and a personal computer or other access device that can access the internet. To retain your Documents, your access device must have the ability to either download to your hard drive or any external media storage or print web pages as well as embedded HTML files.
Withdrawing Consent
You may withdraw your consent to receive your Documents electronically at any time by contacting Auto Loans by telephone at 1-800-793-1087. Except for email communications, we will continue the loan process in non-electronic form at no charge. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Documents will not be affected, and you will not have the option to later receive your Documents electronically.
Copies
If you wish to obtain a paper copy of any of the Documents, contact Auto Loans.
Updating Your Contact Information
To update your electronic or mailing address, contact Auto Loans.
CONSENT AND ACKNOWLEDGMENT. BY SUBMITTING YOUR APPLICATION ON THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU CAN ACCESS AND RETAIN THE ELECTRONIC DOCUMENTS IN THE FORMAT DESCRIBED ABOVE, AND YOU CONSENT TO HAVING AUTO LOANS PROVIDE DOCUMENTS TO YOU ELECTRONICALLY VIA E-MAIL.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
STATE-SPECIFIC NOTICES:
Special Notification for California Residents
Individual customers who reside in California and have provided their personal information to us may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us by email.
Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.
For Maine Applicants
You have the right of free choice in the selection of the agent and insurer through or by which insurance in connection with a loan is to be placed. Obtaining insurance products from a particular agent or broker does not affect credit decisions by the lender.
For New York Applicants
A consumer report may be requested in connection with your application. Upon your request, we will tell you whether or not the consumer report was requested and give you the name and address of the consumer-reporting agency that furnished the report.
For Ohio Applicants
The Ohio laws against discrimination require that all creditors make credit equally available to all creditworthy customers and that credit-reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law.
For Wisconsin Applicants
Wisconsin law provides that no provision of a marital property agreement, a unilateral statement under the marital property law, or a court decree, will adversely affect a creditor’s interests unless the creditor, prior to the time the credit is granted, is furnished with a copy of the agreement, statement or decree, or has actual knowledge of the adverse provision. If you are making this application individually and not jointly with your spouse, you understand that Wisconsin law requires that your spouse be given notice of this credit obligation.
For Delaware Applicants
Notification – Every licensee shall furnish to every applicant, a copy of this regulation at the time when such application is made. Posting of this regulation in the office of the licensee in a place both prominent and easily visible to all potential applicants shall satisfy this requirement. An explanation as to the contents and limitations contained herein shall satisfy this requirement when transactions occur telephonically. An informational screen containing these limitations with an affirmative acknowledgement by the consumer, prior to application, shall satisfy this requirement for Internet transactions.
Interest
(a) A lender may charge and collect interest in respect to a revolving credit plan or closed-end loan at such a daily, weekly monthly, annual, or other periodic percentage rate or rates as the agreement governing the plan or loan provides, or as established in the manner provided in such agreement. Periodic interest may be calculated on a revolving credit plan using any balance computation method provided for in the agreement governing the plan. Periodic interest may be calculated on a closed-end loan by way of simple interest or such other method as the agreement governing the loan provides.
(b) If the agreement governing the revolving credit plan or closed-end loan so provides, the periodic percentage rate or rates of interest may vary in accordance with a schedule or formula. Such periodic percentage rate or rates may vary from time to time as the rate determined in accordance with such schedule or formula varies and such periodic percentage rate or rates, as so varied, may be made applicable to all or any part of the outstanding unpaid indebtedness or outstanding unpaid amounts. In the case of revolving credit, such rate shall become applicable on or after the first day of the billing cycle that contains the effective date of such variation. In the case of closed-end loan transactions, such rate may be made applicable to all or any part of the outstanding unpaid amounts on and after the effective date of such variation. Without limitation, a permissible schedule or formula hereunder may include provisions in the agreement governing the revolving credit plan or closed-end loan agreement for a change in the periodic percentage rate or rates of interest applicable to all or any part of outstanding unpaid indebtedness or outstanding unpaid amounts, whether by variation of the then applicable periodic percentage rate or rates of interest, variation of an index or margin or otherwise, contingent upon the happening of any event or circumstance specified in the plan or agreement, which event or circumstance may include the failure of the borrower to perform in accordance with the terms of the revolving credit plan or loan agreement.
Additional Fees and Charges; Limitations – If the agreement governing the plan or loan so provides, in addition to, or in lieu of, interest at a periodic percentage rate or rates permitted by Chapter 22, Title 5 of the Delaware Code, the licensee may charge and collect the following fees and charges, subject to the limitations provided below, in respect to revolving credit plans or closed-end loans:
a) Revolving Credit – with respect to a borrower, a lender may charge, collect, or receive one or more of the following fees and charges under plans subject to the provisions of Subchapter II, Chapter 22, Title 5 of the Delaware Code:
(i) Periodic charges – a daily, weekly, monthly, annual, or other periodic charge, in such amount or amounts as the agreement may provide for the privileges made available to the borrower under the plan.
(ii) Transaction charges – a transaction charge or charges in such amount or amounts as the agreement may provide for each separate purchase or loan under the plan.
(iii) Minimum charges – a minimum charge, in such amount or amounts as the agreement may provide for each daily, weekly, monthly, annual, or other scheduled billing period under the plan during any portion of which there is an outstanding unpaid indebtedness under the plan.
(iv) Fees for services rendered or reimbursement of expenses – reasonable fees for services rendered or for reimbursement of expenses incurred in good faith by the licensee or its agent in connection with such loan, including without limitation, commitment fees, official fees and taxes, premiums or other charges for any guarantee or insurance protecting the licensee against the borrower’s default or other credit loss, or costs incurred by reason of examination of title, inspection, recording and other formal acts necessary or appropriate to the security of the loan, filing fees, attorney’s fees, and travel expenses. In the event a borrower defaults under the terms of a plan, the licensee may, if the borrower’s account is referred to an attorney (not a regularly salaried employee of the licensee) or to a third party for collection and if the agreement governing the revolving credit plan so provides, charge and collect from the borrower a reasonable attorney’s fee. In addition, following a borrower’s default, the licensee may, if the agreement governing the plan so provides, recover from the borrower all court, alternative dispute resolution or other collection costs (including, without limitation, fees, and charges of collection agencies) actually incurred by the licensee.
(v) Over-limit charges – a charge in such amount or amounts as the agreement may provide, for each daily, weekly, monthly, annual, or other scheduled billing period under the plan during any portion of which total outstanding indebtedness exceeds the credit limit established under the plan.
(vi) Delinquency charges – a late or delinquency charge upon any outstanding unpaid installment payments or portions thereof under the plan which are in default; provided, however, that no more than 1 such late or delinquency charge may be imposed in respect of any single such installment payment or portion thereof regardless of the period during which it remains in default; and provided further, however, that for the purpose only of the preceding provision all payments by the borrower shall be deemed to be applied to satisfaction of installment payments in the order in which they become due.
(vii) Returned check charges – a returned check charge may be assessed to consumers, in such amount or amounts as the agreement may provide, provided the amount(s) of such charges are customary and reasonable for checks that are returned unpaid.
(viii) Termination fees – a charge in such amount or amounts as the agreement may provide to terminate revolving credit plan.
(ix) Charges incurred in connection with real estate secured transactions – in the case of revolving credit secured by real estate such additional charges as outlined in item (3)(c) of this regulation may also be collected within the limitations stated therein.
(b) Closed-end Credit – with respect to a borrower, a lender may charge, collect, or receive one or more of the following fees for loans subject to the provisions of Subchapter III, Chapter 22, Title 5 of the Delaware Code:
(i) Fees for services rendered or reimbursement of expenses – reasonable fees for services rendered or for reimbursement of expenses incurred in good faith by the licensee or its agent in connection with such loan, including without limitation, commitment fees, official fees and taxes, premiums or other charges for any guarantee or insurance protecting the licensee against the borrowers default or other credit loss, or costs incurred by reason of examination of title, inspection, recording and other formal acts necessary or appropriate to the security of the loan, filing fees, attorney’s fees, and travel expenses. In the event a borrower defaults under the terms of the loan, the licensee may, if the borrower’s account is referred to an attorney (not a regularly salaried employee of the licensee) or to a third party for collection and if the agreement governing, or the bond, note or other evidence of, the loan so provides, charge and collect from the borrower a reasonable attorney’s fees. In addition, following a borrower’s default, the licensee may, if the agreement governing, or the bond, note or other evidence of, the loan so provides, recover from the borrower all court, alternative dispute resolution or other collection costs (including, without limitation, fees and charges of collection agencies) actually incurred by the licensee.
(ii) Deferral charges – a deferral charge may be assessed to a borrower in accordance with an agreement to permit the borrower to defer installment payments of a loan.
(iii) Delinquency charges – if the agreement governing the loan so provides, a late or delinquency charge may be imposed upon any outstanding unpaid installment payment or portions thereof under the loan agreement which are in default; provided, however, that no more than 1 such delinquency charge may be imposed in respect of any single such installment payment or portion thereof regardless of the period during which it remains in default; and provided further that no such delinquency charge may exceed 5% of the amount of any such installment or portion thereof in default;
(iv) Returned check charge – if the agreement governing the loan so provides, a returned check charge may be assessed to consumers for checks that are returned unpaid provided the amount(s) of such charges are customary and reasonable.
(v) Charges incurred in connection with real estate secured transactions – in the case of closed end credit secured by real estate such additional charges as outlined in item (3)(c) of this regulation may also be collected within the limitations stated therein.
(c) Real Estate-Secured Transactions – with respect to a borrower, a lender may charge, collect, or receive one or more of the following fees and charges subject to the limitations herein, for loans subject to the provisions of Subchapters II (Revolving Credit) and III (Closed-End Credit), Chapter 22, Title 5 of the Delaware Code when such loans are secured by real estate:
(i) Loan origination points – points charged to the borrower on the lender’s behalf for any purpose other than to reduce the periodic interest rate applicable to the mortgage loan may not exceed 10% of the principal amount of the loan. Such points may be deducted from the gross proceeds of the loan. For purposes of this regulation “gross proceeds” is the amount financed as defined in Federal Reserve Regulation Z.
(ii) Loan discount points – points charged to the borrower as a function of rate for the purpose of reducing the periodic interest rate applicable to the mortgage loan. Such points may be deducted from the gross proceeds of the loan.
(iii) Property-appraisal fees – property appraisal fees shall be limited to the amount paid to a third party for such appraisal and shall be limited to those amounts that are customary and reasonable.
(iv) Credit-report fees – credit report fees shall be limited to the actual cost of the report if paid to a third party, not an employee of the lender or affiliate. Such amounts shall be customary and reasonable.
(v) Mortgage loan broker compensation fees – mortgage loan broker compensation may be deducted from the gross proceeds of the loan. Such amounts shall reasonably reflect the value of the goods, services and facilities provided.
(vi) Tax certification and service fees – fees for agreements to provide certification of the current tax status of the property as well as fees for ongoing monitoring and notice to the lender of all tax and improvement lien payments as they become due shall be limited to those amounts expended for such purposes. Such amounts shall be customary and reasonable.
(vii) Flood hazard certification or determination fees – determination fees may be charged for determining whether the property is or will be in a special flood hazard area. This fee may also include the cost of life-of-loan monitoring. Such amounts shall be customary and reasonable.
(viii) Title abstract/search/examination and title-insurance premiums – title insurance and/or cost of a title-certificate search, examination, and binder shall be limited to those amounts expended for such purposes. Such amounts shall be customary and reasonable and may, at the borrower’s discretion, include owner’s coverage in addition to lender’s coverage.
(ix) Legal fees – legal fees incurred in securing or closing a loan shall be limited to amounts actually paid to an attorney not in the employ of the lender, its parent, or affiliate, and such charges shall not exceed those which are customary and reasonable.
(x) Recording/satisfaction fees – recording/satisfaction fees shall be limited to those expended by the lender to any governmental authority for protection of interest in collateral tendered. The State Bank Commissioner may approve the payment of alternative fees for this purpose provided the amount of said fee (payable by the borrower) shall not exceed the amount which would be payable to any governmental authority for protection of interest in collateral tendered.
(xi) Property-survey fees – property survey fees to obtain a drawing that delineates the exact boundaries of a property, including lot lines and placement of improvements on the property, shall be limited to those amounts expended for such purposes. Such amounts shall be customary and reasonable.
(xii) Pest-inspection fees – pest inspection fees to cover inspections for terminates or other pest infestation on the property shall be limited to those amounts expended for such purposes. Such amounts shall be customary and reasonable.
(xiii) Fees incidental to loan closing – other fees and charges including but not limited to odd days interest, hazard and mortgage insurance premiums, escrow reserves, lender’s inspection fees, mortgage insurance application fees, assumption fees, underwriting fees, document preparation fees, settlement or closing fees, notary fees, funding fees, fees for lead-based paint or other inspections and overnight mail fees may be charged and such amounts shall be customary and reasonable;
(xiv) Prepayment penalties – a charge in such amount or amounts as the agreement so provides imposed in connection with the payoff and termination of a revolving credit plan or closed end loan secured by real estate.
(xv) Notwithstanding the provisions of this item (3)(c) of this regulation, Licensed Lenders who are making mortgage loans pursuant to the rules, regulations, guidelines and/or loan forms established by the State of Delaware or federal governmental or quasi-governmental entity (including, without limitation, the Federal Housing Administration, the Government National Mortgage Association, the Federal National Mortgage Association and the Federal Home Loan Mortgage Corporation) shall be permitted to charge and collect any fees, charges or sums prescribed to be charged and collected in connection with a mortgage loan originated pursuant to a lending program conducted or supervised by any such entity.
Assistance to Victim of Identity Theft
If you suspect that someone has had unauthorized access to your account with us or access to your personally identifiable information, you should report this crime to your local law enforcement agency and to the Federal Trade Commission (FTC). To speak with a trained FTC telephone counselor, call toll-free 1-877-IDTheft ( 1-877-438-4338 ). Or, to enter information about your complaint into a secure FTC online database, visit https://identitytheft.gov/. The site also provides links to consumer education materials.